Save cost on your mobile voice with Invoice Analyzer! 

📤 Upload any carrier invoice — drag and drop xls, txt, csv and pdf to kick off automatic extraction of your billing data. No manual input.

🧾 Instant side-by-side plan comparison — see Basic, Plus, and Premium tiers with per-line rates, monthly totals, and potential savings all in one view. 

🔀 Dual SIM toggle & equipment subsidy — flip the dual SIM toggle to recalculate all three tiers simultaneously. Equipment subsidies shown on Plus and Premium plans only.

THIS IS NOT A QUOTE. This is an estimate and is not binding. Standard 36-month term applies to Plus and Premium plan estimates.

We’ve added Starlink visibility and monitoring to Granite360, making it easier to manage Starlink terminals alongside your other network services.

This release introduces a unified view of Starlink devices, interactive location monitoring, and device-level insights—helping teams diagnose issues faster and reduce the need for multiple tools.

✨ Feature Highlights

📍 Interactive Starlink Map

Quickly understand the health of your Starlink network.

• View all Starlink locations on an interactive map
• Color-coded pins indicate device status (online/offline)
• Click any location to view device details instantly
• Search by state or location to quickly isolate regions

This makes it easy to identify regional outages and investigate incidents faster.

🛰️ Starlink Device List

A centralized list of all managed Starlink terminals including:

• Status indicator
• Device / Kit ID
• Software version
• Site name
• Uptime
• Last online timestamp

Sort by Status or Last Online to prioritize devices that require attention.

🔎 Starlink Device Details

Access deeper information about any Starlink terminal including:

• Site and device identifiers
• Historical device performance metrics including throughput, packet loss, latency, signal quality, obstruction, and uptime
• Device usage against pool usage
• Software version and uptime

You can also open a support ticket directly from the device page, with device context automatically included.

👊🏻 Why This Matters

Starlink monitoring in Granite360 helps teams:

• Identify outages faster with location-based insights
• Reduce tool switching with a single source of device information
• Resolve issues quicker with device context attached to support tickets
• Manage device usage at device and company-level

🧑🏻‍💻 How to Access

1. Sign in to Granite360
2. Navigate to Network monitoring from the navigation bar
3. Click on a Starlink Device to view the device details

🗓️ Coming Soon

We’re continuing to expand monitoring capabilities, including:

• Additional network host types
• Advanced telemetry and long-term metrics
• Improved alert prioritization
• Additional device status insights
• API integrations with client-preferred network monitoring systems available via GraniteDX

We've made ordering even easier!

Before finalizing your order, you can now preview and download your quote directly from the checkout screen—no more surprises. The new Quote Preview tab gives you full visibility into all service details, so you can order with complete confidence.

Need a copy to share with stakeholders or get external approvals? Download the quote and share it with anyone outside the platform. Simply review your quote before checkout, and grab a signed copy from Order History anytime after your order is placed!

Simplify your billing in minutes!

Tired of juggling multiple invoices from different carriers? Try our newest beta feature - Invoice Analyzer, where we're taking the hassle out of telecom billing. From coordinating with your carriers to consolidating invoice charges, Granite has you covered with Invoice Analyzer - saving your team time, reducing confusion, and giving you greater visibility into your telecom expenses.
Keep reading to learn how it works.

1. Upload an invoice for a single site and single access service.
2. We'll compare your current service and monthly rate with a Granite offer, ensuring you get the best deal.
3. Review our offer and choose your adventure:
   • Order the Granite offer and checkout or
   • Consolidate the uploaded invoice with your Granite invoice and let us take care of the rest.

Here's what to expect during the consolidation process:

• Input your invoice details
• We'll contact the carrier to redirect future invoices to come to Granite
• When the invoice arrives, we'll pay and pass on the same circuit charges on to your next Granite invoice. Two invoices paid, only one payment needed!

Additional functionality coming soon:

• Bulk uploader - process multiple invoices simultaneously 
• Multi-site and multi-service invoice extraction
• Mobility and VoIP ordering
• Customizable quote comparison parameters to meet your company's needs
• Comparison insights - find where cost savings and performance improvement potential exist

The choice is yours!

Introducing two new features to get your sites connected, whenever and wherever!

🌐 Have a tricky site on your hands?

Get lightning-fast Starlink internet through AccessExpress. Nationwide coverage, in hard-to-reach spots. Order now with just a few clicks!

📃 Not ready to place an order yet?

Use our new “Save as Draft” feature to lock in your progress and pick up right where you left off. Just return to “My Orders” → “Drafts” anytime to resume. 

Faster serviceability. Cleaner layout. Easier ordering — powered by our next-gen Serviceability Engine!

✅ Broadband and DIA orders available now
🚀 Starlink + Mobility (Cradlepoint, SIMs, phones, tablets) coming soon!

Tap into the new experience:
👉 AccessExpress > Order Services

Check it out today!

Welcome to Granite360's redesigned navigation! With this release, you'll notice a sleek, intuitive design, making navigation of G360 easier than ever.

Let's take a closer look at the improvements:

✨ Sidebar panel: Moving site navigation to the side allows you to personalize your experience. Use the toggle to expand the sidebar and see a detailed view of menu items, or collapse the sidebar to focus on your view of tickets, tables and graphs.

🧼 Clean and modern look: The simplifed interface makes Granite360 easier to use as we release additional functionality.

💡 Improved organization: Menu options have been reorganized to be more intuitive and logical. Simply find what you're looking for, faster!

📱  Mobile-friendly design: Stay connected and manage your tickets on the go with our mobile-friendly design, which was built with today’s fast-paced world in mind. 

We hope you enjoy!

Work smarter not harder with G360 customizable table views! This feature was designed to put you in control by choosing what you want to see and hiding what you don't, making G360 feel like it was made specifically for you. Arranging TechExpress and NOCExpress tables is meant to maximize your efficiency and streamline ticket tracking.

How to customize your table view within TechExpress or NOCExpress:

1. Click the "Customize" button next to the search bar, and a side bar will expand to display available column options.
2. Toggle on or off the desired columns, such as "Account name," "Submitted by," "Parent account," and more.
3. Drag and drop the column names to rearrange their display order.
4. Click out of or collapse the side bar and see your changes stick!

G360 will save your selections and automatically display the table with your preferences next time you return. You can edit your view again at any time.

We are thrilled to announce a new TechExpress feature - rate your dispatch!

We invite you to provide feedback on technicians dispatched to your locations as a way to improve future on-site support. After each service is completed, you’ll receive a quick prompt within the ticket to rate the technician based on the quality of service, professionalism, and timeliness.

Why you’ll love it:

• Better service: Your ratings help ensure top-quality technicians are assigned to your requests.
• Faster resolution: Your feedback helps us identify areas for improvement, leading to even quicker and more efficient dispatches.
• Transparent communication: Open feedback channels mean no more guesswork—just clear, effective communication for every site visit! 

How it works:

1. Receive a notification: As soon as a job is completed, you will receive a notification in G360. 
2. Rate the technician: Click the notification to review a dispatch summary or click the "Provide feedback" button to choose a star rating from 1 to 5 and share your thoughts, which helps us understand your experience better. 
3. Help us improve: Your feedback will help us continue improving our service, ensuring that only the best technicians are dispatched to your location in the future.

- The Granite360 team