We're thrilled to bring you, Order Tracking! 

🔦 Increased visibility into all Access orders - Broadband, DIA and Starlink.
Additional order types/products will be added throughout Q3 and Q4

⏰ Calendar view displays install and site survey dates, but will soon expand to include shipments, deliveries, activation milestones, and event creation functionality.

🔉 Recent updates include real time information such as install confirmations, status changes and circuit details being posted.
Development is well underway to include additional information, flexibility and functionality

We’re working on a new order tracking experience and want to design it with you in mind. Tell us what would make it valuable, clear, and easy to use.

 💡Take the survey

You can now select and compare pricing for Broadband, DIA, and Starlink circuits in a single click. This new multi-service selection streamlines your buying experience, making it easier to evaluate all available access options side-by-side — without switching views or repeating steps.

To get started, click the "All products" card on the access products grid.

Whether you're optimizing for cost, performance, or availability, comparing connectivity options just got easier. 🚀

Introducing two new features to get your sites connected, whenever and wherever!

🌐 Have a tricky site on your hands?

Get lightning-fast Starlink internet through AccessExpress. Nationwide coverage, in hard-to-reach spots. Order now with just a few clicks!

📃 Not ready to place an order yet?

Use our new “Save as Draft” feature to lock in your progress and pick up right where you left off. Just return to “My Orders” → “Drafts” anytime to resume. 

Faster serviceability. Cleaner layout. Easier ordering — powered by our next-gen Serviceability Engine!

✅ Broadband and DIA orders available now
🚀 Starlink + Mobility (Cradlepoint, SIMs, phones, tablets) coming soon!

Tap into the new experience:
👉 AccessExpress > Order Services

Check it out today!

New Features 🎉

• Inventory account view: check out your list of accounts on the Inventory page by changing the "View by" drop down on the inventory table
  

UI enhancements:

• Persistent filters & searches: filters and searches now remain active even when you navigate away from an index page and return, ensuring a seamless browsing experience.
• Alphabetized filters: filters in dropdown menus are now ordered alphabetically to quickly find what you need.
• Loading state improvements: new loading states during ticket submissions will clearly indicate when the system is processing your request.
• TechExpress error handling: drafts are automatically created to save your work if TechExpress encounters an error.

For feedback and future feature requests, fill out the "contact us" prompt at https://roadmap.granitemsp.com/.

We're excited to introduce G360's newest feature, AccessExpress - a transformative quoting process designed for your connectivity services. This powerful tool instantly identifies the best service provider coverage and pricing options across multiple networks, empowering you to make informed decisions with ease.

Key features:

💡Intelligent quoting: G360's unique quoting engine integrates directly with over 100+ carriers to provide you with real-time, competitive pricing for your locations.

🌎Location based customization: customize requirements and order services on a per-location basis within one quote.

💻Streamlined ordering: Approve quotes and place orders with a click!

To get started:

1. Click "AccessExpress" on the navigation sidebar. Then type an address in the search bar, select desired services, and click "Check availability."
2. On the next page, add additional locations and specify any service requirements or preferences before submitting the quote request.
3. Within a few seconds, a formal Granite quote will be ready for review. A pinning feature is available to compare different options.
4. Add desired options to your cart & click "Submit" to place your circuit order!

Check out what is new to G360 as of 1/21/25:

• AccessExpress enhancements (beta):
  1. Pinning quotes feature to allow comparison between two quote options.
  2. Streamlined quoting process - same range of carrier options with fewer clicks and less waiting!
     
     
• TechExpress release
  The use of TechExpress has been released to users with select parent account access.
  
  
• Updated pagination on tables
  Click the ellipses (...) and type in a page number to jump right to it.
  
  
• Enhanced Company selection 
  Company account numbers added to the "Select your Company" page upon log in.
  
  
• Mobile responsiveness
  Enhancements to mobile responsiveness have been made for G360 Inventory pages, allowing users to view more, on the go!

Welcome to Granite360's redesigned navigation! With this release, you'll notice a sleek, intuitive design, making navigation of G360 easier than ever.

Let's take a closer look at the improvements:

✨ Sidebar panel: Moving site navigation to the side allows you to personalize your experience. Use the toggle to expand the sidebar and see a detailed view of menu items, or collapse the sidebar to focus on your view of tickets, tables and graphs.

🧼 Clean and modern look: The simplifed interface makes Granite360 easier to use as we release additional functionality.

💡 Improved organization: Menu options have been reorganized to be more intuitive and logical. Simply find what you're looking for, faster!

📱  Mobile-friendly design: Stay connected and manage your tickets on the go with our mobile-friendly design, which was built with today’s fast-paced world in mind. 

We hope you enjoy!