We are thrilled to announce a new TechExpress feature - rate your dispatch!

We invite you to provide feedback on technicians dispatched to your locations as a way to improve future on-site support. After each service is completed, you’ll receive a quick prompt within the ticket to rate the technician based on the quality of service, professionalism, and timeliness.

Why you’ll love it:

• Better service: Your ratings help ensure top-quality technicians are assigned to your requests.
• Faster resolution: Your feedback helps us identify areas for improvement, leading to even quicker and more efficient dispatches.
• Transparent communication: Open feedback channels mean no more guesswork—just clear, effective communication for every site visit! 

How it works:

1. Receive a notification: As soon as a job is completed, you will receive a notification in G360. 
2. Rate the technician: Click the notification to review a dispatch summary or click the "Provide feedback" button to choose a star rating from 1 to 5 and share your thoughts, which helps us understand your experience better. 
3. Help us improve: Your feedback will help us continue improving our service, ensuring that only the best technicians are dispatched to your location in the future.

- The Granite360 team